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RACING AUSTRALIA ANNUAL REPORT 2016
Yearly Calculation
Target
Standard
Actual
Standard Variation
Traffic
Light
Total
June
Registration Applications received and completed for the year ended 30 June 2016
11,545
Registration Applications received year to date where not all information was provided and could not
be completed (further follow-up required)
1,225
Registration Applications completed within
5 business days of receipt
(completed in 2 business days)
90% 84.59% -5.41%
7,784
DNA kits dispatched within
3 business days, including imports
100% 100%
0%
15,126
DNA ID Forms processed/ID card dispatched within
2 business days of receipt, including imports
100% 100%
0%
14,712
New Breeder, Brand and Veterinarian applications
processed within 2 business days
100% 100%
0%
994
Racing Australia has established across the operations of the organisation Service Standard Performance
monitoring and reporting.
The service standards are integrated into the training of Racing Australia staff and into the technical infrastructure
design.
The monthly results are used as one of the tools to monitor and improve the overall service delivered by
Racing Australia to the industry.
The reports are published monthly on the Racing Australia website.
SERVICE STANDARD
PERFORMANCE REPORT
For the year ended 30 June 2016
Meeting service standard
Within negative 1% of service standard
Below service standard
Horse registrations
Processed (year ended 30 June 2016)
11,545
Change of name
Processed
46
OWNERS AND BREEDERS SERVICES