Racing Australia Annual Report 2015
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Yearly Calculation
Target
Standard
Actual
Standard Variation
Traffic
Light
Total
June
Registration Applications received and completed for the year ended 30 June 2015
10,471
Registration Applications received year to date where not all information was provided and could not
be completed (further follow-up required)
907
Registration Applications completed within
5 business days of receipt
(completed in 2 business days)
90% 91.37% +1.37%
9,764
DNA kits dispatched within
3 business days, including imports
100% 100%
0%
14,189
DNA ID Forms processed/ID card dispatched within
2 business days of receipt, including imports
100% 100%
0%
13,728
New Breeder, Brand and Veterinarian applications
processed within 2 business days
100% 100%
0%
1,084
Racing Australia has established across the operations of the organisation Service Standard Performance
monitoring and reporting.
The service standards are integrated into the training of Racing Australia staff and into the technical infrastructure
design.
The monthly results are used as one of the tools to monitor and improve the overall service delivered by
Racing Australia to the industry.
The reports are published monthly on the Racing Australia website.
Processed
10,471
Horse registrations
Processed
94
Change of name
OWNERS AND BREEDERS SERVICES
SERVICE STANDARD
PERFORMANCE REPORT
For the year ended 30 June 2015
Meeting service standard
Within negative 1% of service standard
Below service standard
