Racing Australia Annual Report 2015
| 17
Opening at 7.00am or 6.30am on Weekends and public
holidays our staff do not leave until after the last race of
the day and we have ensured the result for the last race
of the day is published.
Stewards and other key industry personnel have access
to special contact numbers and escalation effectively
365 days of the year 24/7.
Our dedicated Help Desk is staffed seven days of the
week to assist with industry and clients enquires and
issues as they arise. Outside standard opening hours on
call and escalation services are provided 365 days of
the year 24/7.
Full escalation processes mean that in the event of a
serious issue an escalation group is deployed to deal
with the issue whether technical or operational. Racing
never stops and neither does Racing Australia.
The delivery of timely and accurate Racing Materials
and services is central to our purpose. Intentionally
we employ individuals with racing and other specialist
experience. Our training is extensive and we have set
Service Standard Performance measures by which
we monitor and improve our performance. These are
published monthly on the Racing Australia website.
The full year Service Standard Performance Report can
be found on pages 25-27 of this Annual Report.
3. SINGLE NATIONAL SYSTEM
The single most significant project undertaken initially
by RISA and now being completed by Racing Australia
is the Single National System (SNS) project.
The SNS heralds an unparalleled and unique
opportunity for the industry to consolidate its many
core technology platforms onto one system. The
SNS is creating opportunities for greater efficiencies,
removal of duplications in infrastructure in each
State and Territory and substantive benefits for
industry participants in many of their core interactions
including but not limited to licensing, ownership/horse
registration, stakes payments and bonus scheme
administration.
Stewards and Handicappers along with Racing
Departments are amongst key industry stakeholders
who are beginning to benefit from access to the SNS.
Importantly the project is not about changing who
performs the business process rather providing a set of
unified tools.
The SNS Project is not about technology; rather it is
about the unification of national business processes
for the betterment of the Thoroughbred Racing
Industry and its participants. A key outcome of the
project is achieving a single national profile of industry
participants while ensuring compliance with privacy
principles and laws.
Transitioning the industry from paper forms to real time
online transactions is a core aspect of the SNS with
some industry functions already available online for the
first time such as licence renewals. Transitioning the
remaining business processes online will be completed
by mid 2016 enabling industry participants to complete
such industry function as Horse Registrations, Leases,
Transfers of Ownership, Appointment of Managing
Owners, Syndicates, Retirement of Racehorses,
Applications and Renewal of Licences, Application for
Bonus Schemes and Registration of Jockey Colours.
Racing Queensland, Racing NSW and the Registrar of
Racehorses will migrate onto the SNS by mid 2016 with
Racing and Wagering Western Australia to be the last
Principal Racing Authority to migrate onto the SNS in
mid 2017.
At a cost of $3.2 million the SNS project has been fully
funded by withholding proportions of the annual surplus
recovered via a licence fee over eight years ensuring
the project is fully funded and its cost is fully recovered.
The project has been developed internally by a
specialist team of developers and business analysts.
The Single National System was due to be completed
in November 2015 but with the addition of the Security
for Training Fees System the Racing Australia Board
resolved in May 2015 to delay the finalisation and
release of the Single National System to coincide with
the commencement date of the Security for Training
Fees System, mid 2016.
