MVRC Membership 2016-2017

GENE RA L I NFORMAT I ON

For enquiries, comments and feedback, please contact

the Membership and Customer Service Department

on 1300 THE VALLEY (1300 843 825) or email

. The Membership Office is

located on the ground floor of the MVRC Administration

Building inside Gate 1 off McPherson Street, Moonee

Ponds and is open from 8.30am – 5pm Monday to Friday.

LOST MEMBERSHIP CARDS

AND CAR PASSES

The loss or theft of Membership Cards or Members’ Car

Park Passes must be reported verbally or in writing to

the MVRC Membership Department as soon as possible

to prevent any unauthorised use. A replacement card

or Car Park Pass will be issued by mail after submission

of a completed card replacement form or a statutory

declaration explaining the loss. There is a replacement

fee of $20 (including GST) per missing card. Payment

of this fee must accompany the completed form or

statutory declaration. This fee will be waived if a police

report accompanies the statutory declaration.

FAULTY CARDS

Should you encounter problems when scanning your

Membership Card at the turnstiles, please report it to the

Information Booth on raceday or contact Customer Service

on 1300 THE VALLEY (1300 843 825) during business hours.

MISUSE OF MEMBERS’ CARDS

The Moonee Valley Racing Club Membership Card is

issued for personal use only and cannot be used by

any other person. Lending a Membership Card for

the admission of a non-Member to the racecourse

or Members’ Reserve is a breach of Club Rules. It is

also a breach of the rules if a Member does not take

sufficient care to ensure the Membership Card is not

misused. Lending of Membership Cards to purchase

daily Members’ guest tickets is also prohibited. MVRC

officials have the authority, under Club rules and

regulations, to request proof of identity at any time.

Please note that MVRC Membership Cards remain the

property of MVRC.

GATE OPENING TIMES

Refer to

for details.