Racing Australia Annual Report 2020

24 | RACING AUSTRALIA ANNUAL REPORT 2020 AVERAGE UPTIME AVAILABILITY (OR MEAN AVAILABILITY) System Annual Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 53 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% Stable Assist Zero minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% REINS ASB System 100 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.98% +0.08% Racing Australia Website 160 minutes unplanned downtime for year 525,600 minutes in year 100% 99.97% -0.03% Racing Australia Private Label Websites 226 minutes unplanned downtime for year 525,600 minutes in year 100% 99.96% -0.04% Stud Book Website 27 minutes unplanned downtime for year 525,600 minutes in year 100% 99.99% -0.01% SMS & Email Zero minutes unplanned downtime for year 525,600 minutes in year 99.93% 100% +0.07% Office Local Area Network Zero minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Server Internal Network Zero minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Telco and Data Network 49 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% PABX 15 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% Meeting Service Standard Within negative 1% of Service Standard Below Service Standard SERVICE STANDARD PERFORMANCE REPORT CONTINUED Photos: Courtesy of Racing Photos