Racing Australia Annual Report 2020

22 | RACING AUSTRALIA ANNUAL REPORT 2020 Racing Australia has established across the operations of the organisation Service Standard Performance monitoring and reporting. The service standards are integrated into the training of Racing Australia staff and into the technical infrastructure design. The monthly results are used as one of the tools to monitor and improve the overall service delivered by Racing Australia to the industry. The reports are published monthly on the Racing Australia website. Annual Calculation Target Standard Actual Standard Variation Traffic Light Total Annual Annual Average Registration Applications received and completed in the year 10,351 862.58 Registration Applications received in the month where not all information was provided and could not be completed (further follow-up required) 2,232 186.00 Registration Applications completed within five business days of receipt 90% 90.71% +0.71% 9,405 783.75 DNA kits dispatched within three business days, including imports 100% 100% 0% 13,726 1,143.83 DNA ID Forms processed/ID card dispatched within two business days of receipt, including imports 100% 100% 0% 13,481 1,123.42 New Breeder, Brand and Veterinarian applications processed within two business days 100% 100% 0% 902 75.17 Meeting Service Standard Within negative 1% of Service Standard Below Service Standard OWNERS & BREEDERS SERVICES SERVICE STANDARD PERFORMANCE REPORT FOR THE YEAR ENDING JUNE 30 2020 HORSE REGISTRATIONS CHANGE OF NAME 12,310 Received 1,025.83 Monthly Average Received 10,269 Processed 855.75 Monthly Average Processed 95 Received 7.92 Monthly Average Received 95 Processed 7.92 Monthly Average Processed SERVICE STANDARD PERFORMANCE REPORT FOR THE YEAR ENDING JUNE 30 2020