Racing Australia Annual Report 2019

26 | RACING AUSTRALIA ANNUAL REPORT 2019 AVERAGE UPTIME AVAILABILITY (OR MEAN AVAILABILITY) System Annual Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 130 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.97% +0.07% Stable Assist 120 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.97% +0.07% REINS ASB System (Merge with SNS being reviewed) 10 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% Racing Australia Website 191 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.96% +0.06% Racing Australia Private Label Websites 100 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.98% -0.08% Stud Book Website 10 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% SMS & Email 0 minutes unplanned downtime for year 525,600 minutes in year 99.93% 100.00% +0.07% Office Local Area Network 50 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% Server Internal Network 20 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% Telco and Data Network 30 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.99% +0.09% PABX 90 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.98% +0.08% Meeting Service Standard Within negative 1% of Service Standard Below Service Standard RACING AUSTRALIA SYSTEMS SERVICE STANDARD PERFORMANCE REPORT CONTINUED