Racing Australia Annual Report 2019

24 | RACING AUSTRALIA ANNUAL REPORT 2019 Racing Australia has established across the operations of the organisation Service Standard Performance monitoring and reporting. The service standards are integrated into the training of Racing Australia staff and into the technical infrastructure design. The monthly results are used as one of the tools to monitor and improve the overall service delivered by Racing Australia to the industry. The reports are published monthly on the Racing Australia website. Annual Calculation Target Standard Actual Standard Variation Traffic Light Total Annual Annual Average Registration Applications received and completed in the year 9,846 820.50 Registration Applications received in the month where not all information was provided and could not be completed (further follow-up required) 2,202 183.50 Registration Applications completed within 5 business days of receipt 90% 93.20% +3.20% 9,157 763.08 DNA kits dispatched within 3 business days, including imports 100% 100% 0% 14,603 1,216.92 DNA ID Forms processed/ID card dispatched within 2 business days of receipt, including imports 100% 100% 0% 13,591 1,132.58 New Breeder, Brand and Veterinarian applications processed within 2 business days 100% 100% 0% 988 82.33 Meeting Service Standard Within negative 1% of Service Standard Below Service Standard OWNERS & BREEDERS SERVICES SERVICE STANDARD PERFORMANCE REPORT FOR THE YEAR ENDING JUNE 2019 HORSE REGISTRATIONS CHANGE OF NAME 12,088 Received 1,007.33 Monthly Average Received 10,909 Processed 909.08 Monthly Average Processed 160 Received 13.33 Monthly Average Received 160 Processed 13.33 Monthly Average Processed