Racing Australia Annual Report 2018

24 | RACING AUSTRALIA ANNUAL REPORT 2018 AVERAGE UPTIME AVAILABILITY (OR MEAN AVAILABILITY) System Annual Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 1,226 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 99.76% -0.14% Stable Assist 1,110 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 99.79% -0.11% Registrar of Racehorses (To be merged with SNS) 720 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 99.87% -0.03% REINS ASB System (Merge with SNS being reviewed) 0 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 100% +0.10% Racing Australia Website 441 minutes unplanned downtime per annum 525,600 minutes per annum 100% 99.92% -0.08% Racing Australia Private Label Websites 421 minutes unplanned downtime per annum 525,600 minutes per annum 100% 99.92% -0.08% SMS & Email 236 minutes unplanned downtime per annum 525,600 minutes per annum 99.93% 99.95% +0.02% Office Local Area Network 0 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 100% +0.10% Server Internal Network 100 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 99.98% +0.08% Telco and Data Network 886 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 99.83% -0.07% PABX 0 minutes unplanned downtime per annum 525,600 minutes per annum 99.90% 100% +0.10% Meeting Service Standard Within negative 1% of Service Standard Below Service Standard RACING AUSTRALIA SYSTEMS SERVICE STANDARD PERFORMANCE REPORT CONTINUED