Racing Australia Annual Report 2018

RACING AUSTRALIA ANNUAL REPORT 2018 | 17 With the continued development and expansion of the Single National System and related services the Thoroughbred Racing Industry’s reliance on Racing Australia systems and services continues to increase year on year consistent with Racing Australia’s Vision [1] To be Australia’s favourite sport [2] To conduct the world’s best races and [3] To be the world’s leading Thoroughbred Racing Industry. Our people continue to be Racing Australia’s greatest asset, the knowledge, experience and passion they collectively have for the Thoroughbred Racing Industry are what make the continued growth and service delivery possible. Racing Australia continues to be well positioned for continued evolution and enhancement of services. Myles Foreman Operations Chief Executive Officer COPYRIGHT LICENCE & SUPPLY $5,005,772 (32.81% of revenue in 2017/2018) increasing from $4,710,823 (33.77% of total revenue in 2016/2017). Includes Copyright Licence & supply of racing materials to commercial clients and race clubs. PUBLISHING $306,017 (2.01% of revenue in 2017/2018) increasing from $297,345 (2.13% of total revenue in 2016/2017). Includes race club pre press services and website design and hosting. CONNECT $268,445 (1.76% of revenue in 2017/2018) increasing from $260,028 (1.86% of total revenue in 2016/2017). Includes connect communication and send fees. RACING AUSTRALIA REVENUE DIVERSIFICATION IN 2017-18 Total Revenue 2017/18 $15,255,207 SERVICE CENTRE $1,231,623 (8.07% of revenue in 2017/2018) increasing from $1,147,403 (8.23% of total revenue in 2016/2017). Includes nomination fees and specialised service fees. REGISTRAR OF RACEHORSES $1,693,888 (11.10% of revenue in 2017/2018) increasing from $1,525,985 (10.94% of total revenue in 2016/2017). Includes registration applications, change of name, horse ID and unnamed horse transfer fees. AUSTRALIAN STUD BOOK $5,387,894 (35.32% of revenue in 2017/2018) decreasing from $5,419,623 (38.85% of total revenue in 2016/2017). Includes live foal, non live foal, stallion returns, declaration of service, export, import and late fees. INTEREST $34,276 (0.22% of revenue in 2017/2018) decreasing from $47,540 (0.34% of total revenue in 2016/2017). Includes bank interest. OTHER $1,327,292 (8.70% of revenue in 2017/2018) increasing from $541,190 (3.88% of total revenue in 2016/2017). Includes SNS licence fees and a one off work cover refund. Copyright Licence & Supply Publishing Connect Service Centre Registrar of Racehorses Australian Stud Book Interest Other HIGHLIGHTS FOR THE 2017-2018 FINANCIAL YEAR 9,723,907 Website Page Views 55,183,487 Total Number of Transactions SNS ~7 million Racing Materials Distributed 3,475,815 Communications Sent Email and SMS 157,767 Calls Answered via Service Centre 77.76% Calls Answered < 60 Seconds 99.76% Single National System Uptime 99.92% Website Uptime