Racing Australia Annual Report 2017

Racing Australia Annual Report 2017 | 25 Meeting service standard Within negative 1% of service standard Below service standard RACING AUSTRALIA SYSTEMS AVERAGE UPTIME AVAILABILITY (OR MEAN AVAILABILITY) System Monthly calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 183 minutes unplanned downtime in year 525,600 minutes in year 99.90% 99.96% +0.06% Stable Assist 0 minutes unplanned downtime in year 525,600 minutes in year 99.90% 100% +0.10% Registrar of Racehorses (To be merged with SNS) 0 minutes unplanned downtime in year 525,600 minutes in year 99.90% 100% +0.10% REINS ASB System (Merge with SNS being reviewed) 75 minutes unplanned downtime in year 525,600 minutes in year 99.90% 99.99% +0.09% Racing Australia website 140 minutes unplanned downtime in year 525,600 minutes in year 100% 99.97% -0.03% Racing Australia Private Label websites 0 minutes unplanned downtime in year 525,600 minutes in year 100% 100% +0.00% SMS and Email 0 minutes unplanned downtime in year 525,600 minutes in year 99.93% 100% +0.07% Office Local Area Network 0 minutes unplanned downtime in year 525,600 minutes in year 99.90% 100% +0.10% Telco and Data Network 160 minutes unplanned downtime in year 525,600 minutes in year 99.90% 99.99% +0.09% PABX 42 minutes unplanned downtime in year 525,600 minutes in year 99.90% 99.99% +0.09% 1,111,743 Total SMS’s sent by Racing Australia 92,645 Monthly average of SMS’s sent by Racing Australia 1,975,540 Total emails sent by Racing Australia 164,628 Monthly average of emails sent by Racing Australia TOTAL SMS & EMAIL COMMUNICATIONS SMS AND EMAIL SENT BY RACING AUSTRALIA