18 RACING AUSTRALIA ANNUAL REPORT 2024 SERVICE STANDARD PERFORMANCE REPORT Monthly Calculation Target Standard Actual Standard Variation Traffic Light Total Volume Total Average Registration Applications completed within 5 business days of receipt 90.00% 91.17% +1.17% 9,505 792.08 DNA kits dispatched within 3 business days, including imports 100.00% 100.00% Nil 13,470 1,122.50 DNA ID Forms processed/ID card dispatched within 2 business days of receipt, including imports 100.00% 100.00% Nil 12,971 1,080.92 New Breeder, Brand and Veterinarian applications processed within 2 business days 100.00% 100.00% Nil 802 66.83 Meeting Service Standard Within negative 1% of Service Standard Below Service Standard Monthly Calculation Total Annual Total Average Registration Applications received and completed 10,427 868.92 Registration Applications received in the month where all information was not provided and could not be completed (further follow-up required) 651 54.25 Total Registration Applications received & completed in 2023/24 10,427 Received Monthly Average Received Processed Monthly Average Processed Horse Registrations 11,184 932.00 11,128 927.33 Change of Name 93 7.75 93 7.75 Total Horse Registrations processed in 2023/24 11,184
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