RACING AUSTRALIA ANNUAL REPORT 2023 19 SERVICE STANDARD PERFORMANCE REPORT Average Uptime Availability (or Mean Availability) System Monthly Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Stable Assist 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% REINS ASB System (Merge with SNS being reviewed) 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Racing Australia Website 0 minutes unplanned downtime for year 525,600 minutes in year 100% 100% +0.00% Racing Australia Private Label Websites 0 minutes unplanned downtime for year 525,600 minutes in year 100% 100% +0.00% Stud Book Website 0 minutes unplanned downtime for year 525,600 minutes in year 100% 100% +0.00% SMS & Email 0 minutes unplanned downtime for year 525,600 minutes in year 99.93% 100% +0.07% Office Local Area Network 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Server Internal Network 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Telco and Data Network 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% PABX 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100% +0.10% Meeting Service Standard Within negative 1% of Service Standard Below Service Standard
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