18 RACING AUSTRALIA ANNUAL REPORT 2023 SERVICE STANDARD PERFORMANCE REPORT Phase of Service Service Standard Average Monthly Calculation Target Standard Actual Annual Variation Traffic Light Nominations RA Nominations to be Released within no more than 10 minutes of official close 98% 94.46% -3.54% Riders RA Riders to be Released within no more than 18 minutes of official close 98% 99.11% 1.11% Acceptances PRA Acceptances to be Released within no more than 15 minutes of official close 98% 99.19% 1.19% Scratchings RA Final Scratchings to be released within no more than: 15 minutes of official close with no Emergencies 98% 99.64% 1.64% 15 minutes of official close with Emergencies 98% 99.96% 1.96% Meeting Service Standard Within negative 1% of Service Standard Below Service Standard TRAINER AND RACING SERVICES Total Monthly Average Online 445,688 85.22% Phone 77,237 14.78% TOTAL 522,925 43,577 Total calls answered in 2022/23 150,550 TRAINER AND RACING SERVICES ONLINE TRANSACTIONS 85.22% TELEPHONE TRANSACTIONS 14.78%
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