16 RACING AUSTRALIA ANNUAL REPORT 2023 SERVICE STANDARD PERFORMANCE REPORT Monthly Calculation Target Standard Actual Standard Variation Traffic Light Total Annual Monthly Average Registration Applications completed within 5 business days of receipt 90% 91.78% +1.78% 9,489 791 DNA kits dispatched within 3 business days, including imports 100% 100% Nil 14,341 1,195 DNA ID Forms processed/ID card dispatched within 2 business days of receipt, including imports 100% 100% Nil 13,610 1,134 New Breeder, Brand and Veterinarian applications processed within 2 business days 100% 100% Nil 938 78 Meeting Service Standard Within negative 1% of Service Standard Below Service Standard Monthly Calculation Total Annual Monthly Average Registration Applications received and completed 10,388 866 Registration Applications received in the month where all information was not provided and could not be completed (further follow-up required) 937 78 Total Registration Applications received & completed in 2022/23 10,388 Received Monthly Average Received Processed Monthly Average Processed Horse Registrations 11,266 939 10,957 913 Change of Name 96 8 96 8 Total Horse Registrations processed in 2022/23 10,957
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