14 RACING AUSTRALIA ANNUAL REPORT 2022 OPERATIONS AND SERVICE STANDARDS Monthly Calculation Target Standard Actual Standard Variation Traffic Light Total Annual Monthly Average Registration Applications completed within 5 business days of receipt 90% 91.71% +1.71% 9,495 791.25 DNA kits dispatched within 3 business days, including imports 100% 100% - 13,653 1,137.75 DNA ID Forms processed/ID card dispatched within 2 business days of receipt, including imports 100% 100% - 13,623 1,135.25 New Breeder, Brand and Veterinarian applications processed within 2 business days 100% 100% - 1,548 129.00 Meeting Service Standard Within negative 1% of Service Standard Below Service Standard Racing Australia has established standards for service performance monitoring and reporting across the organisation. These standards are incorporated into the training of Racing Australia’s staff and structured into Racing Australia’s systems. Service Performance reports are published on a monthly basis on the Racing Australia website providing confidence of service delivery and transparency of the investment in Racing Australia. Monthly Calculation Total Annual Monthly Average Registration Applications received and completed 10,362 863.50 Registration Applications received in the month where not all information was provided and could not be completed (further follow-up required) 1,172 97.67 Total Registration Applications received and completed in 2021/22 10,362 Received Monthly Average Received Processed Monthly Average Processed Horse Registrations 11,571 964.25 11,197 933.08 Change of Name 116 9.67 116 9.67 Total Horse Registrations processed in 2021/22 11,197
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