20 RACING AUSTRALIA ANNUAL REPORT 2021 Average Uptime Availability (or Mean Availability) System Monthly Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 355 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.93% +0.03% Stable Assist 335 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.93% +0.03% REINS ASB System (Merge with SNS being reviewed) 95 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.98% +0.08% Racing Australia Website 275 minutes unplanned downtime for year 525,600 minutes year to date 100% 99.96% -0.04% Racing Australia Private Label Websites 197 minutes unplanned downtime for year 525,600 minutes year to date 100% 99.95% -0.05% Stud Book Website 104 minutes unplanned downtime for year 525,600 minutes year to date 100% 99.98% -0.02% SMS & Email 0 minutes unplanned downtime for year 525,600 minutes year to date 99.93% 100.00% +0.07% Office Local Area Network 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% Server Internal Network 125 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.98% +0.08% Telco and Data Network 235 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.96% +0.06% PABX 0 minutes unplanned downtime for year 25,600 minutes year to date 99.90% 100.00% +0.10% SERVICE STANDARD PERFORMANCE REPORT Meeting Service Standard Within negative 1% of Service Standard Below Service Standard
RkJQdWJsaXNoZXIy ODA1NTI=