18 RACING AUSTRALIA ANNUAL REPORT 2021 SERVICE STANDARD PERFORMANCE REPORT Monthly Calculation Target Standard Actual Standard Variation Traffic Light Total Annual Monthly Average Registration Applications completed within 5 business days of receipt 90% 91.54% +1.54% 10,347 862 DNA kits dispatched within 3 business days, including imports 100% 100% Nil 14,551 1,213 DNA ID Forms processed/ID card dispatched within 2 business days of receipt, including imports 100% 100% Nil 14,175 1,181 New Breeder, Brand and Veterinarian applications processed within 2 business days 100% 100% Nil 1,062 89 Monthly Calculation Total Annual Monthly Average Registration Applications received and completed 11,292 941 Registration Applications received in the month where not all information was provided and could not be completed (further follow-up required) 1,542 129 Received Monthly Average Received Processed Monthly Average Processed Horse Registrations 12,508 1,042 12,205 1,017 Change of Name 113 9 113 9 Meeting Service Standard Within negative 1% of Service Standard Below Service Standard Racing Australia has established across the operations of the organisation Service Standard Performance monitoring and reporting. The service standards are integrated into the training of Racing Australia staff and into the technical infrastructure design. The monthly results are used as one of the tools to monitor and improve the overall service delivered by Racing Australia to the industry. The reports are published monthly on the Racing Australia website. Total Registration Applications received and completed in 2020/21 11,292 Total Horse Registrations processed in 2020/21 12,205
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