12 RACING AUSTRALIA ANNUAL REPORT 2021 Racing Australia provides extensive services to the Thoroughbred Industry across Racing and Breeding and continued to do so efficiently and effectively during 2020/21. The range of services that Racing Australia provides to the Thoroughbred Industry is expansive and operates 365 days a year. During the financial year 2020/21 the Signal National System (SNS) had continued enhancements to support industry participants to adhere to their obligations. The SNS provides trainers a uniform online platform to transact within racing no matter their location and during 2020/21 development finished within the SNS that allows trainers to transfer ownership interest on behalf of their clients. myhorseracing.horse (MHR) provides owners with the ability to manage the requirements of all horses within their care whether they are breeding, racing and for those who continue to care for their athletes once they have retired from racing and breeding. The breeding sector is serviced online by the Australian Stud Book and in 2021 the offering expanded to provide a facility to register breeding horses which recognised ownership. As well as providing services to industry participants the Racing Australia team provide bureau services for several of the Principal Racing Authorities (PRAs) including Deputy Registrar and management of breeder incentive schemes. With Covid-19 protocols required at Race Tracks, race day management had to change and Connect provided an invaluable service with efficient and on time communications via SMS and email. And while crowds may not have been in attendance the publication of digital race books continued to be popular with Race Clubs and Patrons. In the front of house supporting the Thoroughbred Industry is the Racing Australia Service Centre Service Team and the Australian Stud Book Owners and Breeders service team who provide in person service over the phone or via email. I would like to acknowledge all the team at Racing Australia who continued to ensure the core operations required for racing in Australia are managed effectively transitioning to working from home whilst maintaining Service Centre standards. Kellie Cook General Manager Racing and Breeding Services RACING AND BREEDING OPERATIONS REPORT Racing Australia provides extensive services to the Thoroughbred Industry across Racing and Breeding and continued to do so efficiently and effectively during 2020/21. With Covid-19 protocols required at Race Tracks, race day management had to change and Connect provided an invaluable service with efficient and on time communications via SMS and email.
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