RACING AUSTRALIA ANNUAL REPORT 2025 21 SERVICE STANDARD PERFORMANCE REPORT Average Uptime Availability (or Mean Availability) System Monthly Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% Stable Assist 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% REINS ASB System (Merge with SNS being reviewed) 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% Racing Australia Website 298 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.94% +0.04% Racing Australia Private Label Websites 183 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 99.96% +0.06% Stud Book Website 146 minutes unplanned downtime for year 525,600 minutes year to date 99.90%99.97% +0.07% SMS & Email 0 minutes unplanned downtime for year 525,600 minutes year to date 99.93% 100.00% +0.07% Office Local Area Network 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% Server Internal Network 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% Telco and Data Network 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% PABX 0 minutes unplanned downtime for year 525,600 minutes year to date 99.90% 100.00% +0.10% Meeting Service Standard Within negative 1% of Service Standard Below Service Standard
RkJQdWJsaXNoZXIy ODA1NTI=