16 RACING AUSTRALIA ANNUAL REPORT 2022 Average Uptime Availability (or Mean Availability) System Monthly Calculation Target Uptime Actual Uptime Variation Traffic Light Single National System 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100.00% +0.10% Stable Assist 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100.00% +0.10% REINS ASB System (Merge with SNS being reviewed) 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100.00% +0.10% Racing Australia Website 30 minutes unplanned downtime for year 525,600 minutes in year 100% 99.99% -0.01% Racing Australia Private Label Websites 0 minutes unplanned downtime for year 525,600 minutes in year 100% 100.00% +0.00% Stud Book Website 0 minutes unplanned downtime for year 525,600 minutes in year 100% 100.00% +0.00% SMS & Email 0 minutes unplanned downtime for year 525,600 minutes in year 99.93% 100.00% +0.07% Office Local Area Network 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100.00% +0.10% Server Internal Network 360 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.93% +0.03% Telco and Data Network 180 minutes unplanned downtime for year 525,600 minutes in year 99.90% 99.97% +0.07% PABX 0 minutes unplanned downtime for year 525,600 minutes in year 99.90% 100.00% +0.10% OPERATIONS AND SERVICE STANDARDS Meeting Service Standard Within negative 1% of Service Standard Below Service Standard
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